FREQUENTLY ASKED QUESTIONS

What does Kandēō name mean?

The name was derived by searching for a word that would relate to candle; after many exhausting searches and finding that many candle makers had same sense of idea. We found the perfect name that connects us with our European heritage in Proto-Italic "kandēō" meaning "to shine, glow".
Why Coconut Soy Blend Wax?

We like the coconut soy blend for candles and soy blend for wax melts because: (1) both are sustainable and obtained via a natural process (2) it provides a slow and even burn for candles (3) provides amazing scent throw for both candles and wax melts (4) candles are smokeless and soot-free (5) finally, it’s a non-GMO product All the things we believe a candle & wax melts should be, combined with fragrances that are infused with essential oils and phthalate-free.
What does phthalate-free mean?

Phthalates have historically been used to dissolve raw materials in the fragrance manufacturing process. There have been claims of phthalates causing certain health problems. To eliminate any risk, Kandēō uses only phthalate-free fragrances infused with essential oils.
What are the shipping options?

Our shipping rates are calculated based on weight rate using USPS/UPS/FedEx to ship the candles in US.
What is Your Return Policy?

If you are not 100% satisfied with Kandēō candles, please contact us to make it right.
How long does it take to process orders?

Your order will be processed 2-3 business days upon purchase. Tracking number will be provided via email for your shipment.
Do you offer Bulk/Wholesale Discounts, Wedding/Party Favors?

Yes, please email us at kandeo@protonmail.com for additional questions and information on bulk order discounts, wedding/party favors, wholesale. Thank you in advance for interest and we would love to provide our product to you.